Frequently Asked Questions

Where do you deliver?

We deliver to France, all other countries in the European Union (Belgium, Luxembourg, Germany, Spain, Italy, etc.), and the United States.

When will I receive my order?

Your order is processed within 1 to 3 business days, then generally delivered in 5 to 8 business days: please allow approximately 1 to 2 weeks in total. Once shipped, you will receive an email with your tracking number.

How much does shipping cost?

Tracked delivery costs €3.99 in France, €4.99 in other European Union countries, and €5.49 in the United States. It is free on orders over €65. Shipping costs are displayed before payment. Outside the European Union, any customs duties remain the responsibility of the customer.

How do I charge the brush?

The brush has a charging port. Refer to the manual provided with the device to know which cable to use and the charging time.

What water should I use?

The brush works only with water, without any chemical products. Follow the instructions in the manual provided with the device for refilling.

Is the brush suitable for my pet?

It is designed for cats and is also suitable for dogs. As a precaution, start with short sessions, keep the steam away from your pet's face and eyes, and stay with them during use. If you have any concerns about your pet's skin or coat, consult your veterinarian.

Can I return my order?

Yes. You have a 14-day right of withdrawal in accordance with the law, and our refund policy provides a 30-day window to request a return. Consult the refund policy at the bottom of the page or write to us.

How can I contact you?

Write to us at pawlyva6@gmail.com or use the Contact page. We will reply via email.